Privacy Policy

Who we are

This website is operated by Trackpac LTD trading as ChirpCloud. If you have any privacy questions, please contact us at hello@trackpac.io.

What we collect

We collect only information needed to operate this website and respond to enquiries, including:

• Contact details you submit via our contact form (such as name and email address).
• Message content you provide when contacting us.
• Basic usage statistics collected through Google Analytics.

How we use your information

• To respond to your enquiries and provide requested information.
• To operate, maintain, and improve website performance and usability.
• To protect the security and integrity of our services.

Legal basis for processing

Where UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Legitimate interests, such as improving our website and service experience.
• Steps at your request before entering a contract, or performance of a contract.
• Consent, where required for non-essential analytics technologies.

Data sharing

We do not sell personal data. We may share limited data with trusted providers who help us run our website and communications, including Google Analytics and our lead form processing provider, under appropriate safeguards.

Data retention

We keep personal data only for as long as reasonably necessary for the purposes described above, including handling enquiries, maintaining records, and meeting legal, accounting, or compliance obligations.

Your rights

Depending on your location, you may have rights to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict certain processing activities.
• Request transfer of your data where applicable.
• Withdraw consent where processing relies on consent.

To exercise your rights, contact hello@trackpac.io.

International transfers

Some service providers may process data outside your country. Where this happens, we use appropriate safeguards required by applicable data protection law.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.